Have you moved? Changed employers? Separated from service? Retired?

If you’ve moved, we don’t want to lose track of you. Make sure we have your current contact information. Log in and click My Profile to check and update your mailing address and other important information.

If you’ve changed employers, separated from service, or retired, give us a quick call at 1-888-828-4953 to make sure we have your separation date on file. This is particularly important if your health reimbursement arrangement (HRA) is claims eligible. We need your separation date to help protect your account from Medicare coordination. If your HRA provides only post-separation claims eligibility, reporting your separation date may help us update your claims eligibility so you can start using your HRA.


Do you have a post-separation (retiree-only) HRA? Have you been rehired?

If you have: (1) separated from service or retired; (2) become re-employed by the employer who set up your HRA; and (3) have a post-separation (retiree-only) HRA, remember that your HRA coverage will once again be limited to dental, vision, and qualified long-term care expenses and premiums during your period of re-employment. You may still file claims for all qualified medical expenses incurred prior to re-employment while your HRA was fully claims eligible. Your HRA may once again provide full coverage after your re-employment ends.


A new socially-responsible investment fund option is now available.

The Fidelity US Sustainability Index fund has been added to the investment fund lineup beginning July 1, 2023. This socially-responsible fund has been added based on feedback from participants and employers wanting this type of option.

To learn more about the investment fund lineup, go to www.veba.org/home/investment-options/. You’ll find helpful information, including direct links to our Choosing Your Investment Allocation brochure, Investment Fund Overview with historical performance, fund fact sheets, and prospectuses.

To review or update your investment allocation, log in and click Investments. You should consult with a professional financial advisor and carefully read the fund prospectuses and fact sheets before making investment decisions. The VEBA Board of Trustees and its agents do not give investment advice.


Help further protect your account. Register online today.

Registering online and setting up multifactor authentication helps protect your account from unauthorized access. We use several proactive measures to maintain the highest levels of security. Registering online provides added protection. Log in and follow the instructions.


Email and fax have been replaced by online secure messaging.

Online secure messaging has now fully replaced email and fax. This change was a necessary security enhancement due to increasing cybersecurity threats. Secure messaging is similar to email, except all messages and replies stay better protected within our system’s firewalls. All you have to do is log in, click the envelope icon (), choose your topic, and type your message or question. You can even include attachments like regular email.


We have a new mailing address for paper mail.

A new digital mailroom in Clinton, Iowa is now processing all incoming mail. Effective immediately, if you need to mail paper forms or other documents to us, please begin using the Plan’s new mailing address:


PO Box 4389

Clinton, IA 52733-4389

Please note the following: (1) Mail received at the old PO Box in Seattle will be automatically forwarded for a specified time period; (2) The lockbox address in Spokane for claim and debit card transaction repayments is not changing; and (3) All forms have been updated and are available online. Log in and click Resources. Please update your paper and/or computer files with the updated forms, or log in and use our online services instead of paper.


The annual Medicare Part D Notice is available.

This is a required annual notice about prescription drug coverage provided by the VEBA Plan and Medicare Part D. Please read it carefully, and keep it on file for future reference. To review online, log in and click Resources, or contact our Customer Care Center to request a paper copy.